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This book is a guide to designing and conducting studies that examine the usability of health information technology including eHealth, mHealth, and other health information systems. The continuum of usability studies is presented ranging from formative testing to summative testing.
Jessica Lynn Campbell has a PhD in Philosophy, and a master's degree in English-Technical Communication, both of which she earned from the University of Central Florida (UCF). She is an experienced, expert UX researcher and designer, and technical communication practitioner, having held various roles in the healthcare and health informatics space creating content, engaging in digital marketing, and performing UX research for product and service development. Simultaneously with her industry career, Jessica holds an educator role. As a professor of English, she teaches several technical communication and UX courses. Her expertise and research interests intersect the technical communication, HCI, and UX disciplines where she focuses on the usability of health information technology (HIT) and leveraging user- centered design (UCD) and equity design to research and design HIT for various audiences. She has experience conducting mixed- method studies, including both quantitative and qualitative methods in investigations of the usability of telemedicine and similar digital health interventions. In addition to her research interest in the healthcare space, Jessica's scholarly and academic interests include a broad scope of technical and professional communication (TPC) pedagogy, particularly exploring the engagement of students in social justice work, solving wicked problems, and improving digital literacy. She is curious, eager to collaborate, and contributes to the TPC community to continue to expand the TPC discipline.
1. Introduction. 2. Definitions: Usability, UX, and UCD. 3. Audience Analysis and Usability Determinants. 4. Quantitative and Qualitative Methods. 5. Mixed-Methods Study Design and Rigor. 6. Content Analysis. 7. Discovery UX Research Studies. 8. Usability Inspection Methods. 9. Quantitative Usability Testing Methods and Metrics. 10. Post-Study Surveys and Retrospective Questionnaires. 11. Conclusion. References. Appendix A. Sample Informed Consent Form. Appendix B. System Usability Scale. Appendix C. Quick Reference Sheet for Study Sample Sizes for Common UX Research.
