Leading Improvements and Organizational Excellence in Hospitals

This book provides the core knowledge that all doctors, nurses, allied health professionals and non-clinical leaders and managers at all levels should have at their fingertips to plan and execute both large-scale and continuous incremental improvement. The contributors of this book collectively cover the motivational aspects for such improvements as well as the core frameworks and techniques that are proven to be effective in the world's best healthcare organisations, and in other industries. The book is rich with examples and case studies, with a focus on 'what works' in healthcare organisational improvement and how it can be executed effectively. Most of the book's contributors are senior practitioners who have first-hand experience of leading healthcare transformation projects and can speak to how constraints can be overcome to provide real gains. Focusing on improving organisational leadership, management and systems, this book will be of great interest to clinical leaders, medical colleges and healthcare associations.

Danny Samson (BE Hons, PhD) has been Professor of Management at the University of Melbourne for over three decades, teaching and researching in decision sciences and operations and supply chain management. He has published over a dozen books and 150 research papers.

Part 1 Overview and Introduction 1 Hospital Organisational Excellence: Overview Danny Samson Part 2 Clinical Governance Improvement, Leadership and Change 2 Data-Led Leadership Amanda Ling and Amanda Mulcahy 3 Governance and Improvement in Health Sandra G. Leggat 4 Clinical Leadership Excellence Angus Fisher 5 Systems of Care Frank Daly Part 3 Hospital Organization Behaviour and Culture 6 Leading and Engaging Staff to Improve Healthcare Quality and Patient Safety Tony Dawson 7 Doctors Want a Say in the Running of Their Department Paul Long 8 Career Development: Becoming the Best (Hospital) Clinician You Can Be Sula Rasiah 9 Leading Improvement in Hospitals: It All Begins with Intention Jane Evans Part 4 Hospital Systems and Processes 10 Clinical Governance: Learning from the Disciplines of Operations Management Danny Samson 11 Navigating the Labyrinth: A Proven Sustainable Approach to Managing Healthcare Operational Business Processes in Challenging Times Tom Bevington, Anthony Giddings, Diana Bevington and David Speakman 12 Organisational Improvement as a Core Capability for Health Services Caroline Frankland 13 Human Fallibility in High-Risk Operations Guy Hirst and Anthony Giddings Part 5 Innovation and Technology in Hospitals and Healthcare 14 Systematic Innovation Capability in Hospitals Danny Samson 15 Embedding New Technologies into Health Systems: What Does 'Good' Look Like? Bronwyn Le Grice 16 The Virtualisation of Healthcare: A Digital Health Revolution James Boyd 17 Artificial Intelligence: A Disrupter and Enabler of Healthcare Improvement Erwin Loh and Emily Kirkpatrick Part 6 Two Frameworks and a Case Study 18 The Journey Towards Hospital Organisational Excellence: The Good, the Bad and the Ugly Danny Samson 19 Iizuka Hospital: Striving to Become a Preferred Hospital by Pursuing "Patient First" Through Proactive Cross-Disciplinary Improvement Activities Masaharu Ota and Kenta Motomura