Blueprint for Engagement

Authentic leadership is an approach to leadership that emphasizes building the leader's legitimacy through honest relationships with followers which value their input and are built on an ethical foundation. By building trust and generating enthusiastic support from their subordinates, authentic leaders are able to improve individual and team performance. Many scholars and practitioners of authentic leadership say that the number one quality of an authentic leader is self-awareness. Self-aware leaders are transformational. Armed with self-awareness they build engaging, cooperative teams. How to gain and sustain self-awareness is the focus of the book. This book addresses current leadership challenges in health care and gives leaders guidelines for finding, living and sharing their authentic voice at home and at work. It is a much needed handbook to give current leaders perspective and practical tips to being more authentic, communicating more effectively while building engaging rapport across the organization. Additionally, a focus of the book is patient satisfaction. With a focus on nurse and physician leadership, this book provides new perspectives and action plans to increase patient satisfaction through communication that speaks to the needs of the patient in authentic and engaging ways.

Norma T. Hollis is an international authority on authenticity and self-awareness. As a writer, speaker, consultant, trainer and coach, she teaches people how to be authentic leaders. Norma's interest in authenticity began in her childhood when she suffered excruciating pain due to ear aches at ages eight and nine. The adults in her life didn't help her learn how to manage such pain. In her mind, they were inauthentic. This led her on a lifelong quest to learn why people behave as they do. She researched human nature from personal and professional perspectives for over 30 years while earning degrees in Child and Family Life Sciences as well as Leadership, directing large child care programs, and becoming the first black woman to own a speakers bureau for black speakers. Norma is a pioneer in many areas of life. She writes programs to address the human condition then teaches others to deliver its contents. In this book she shares her Authentic Voice System, a self-awareness program that is especially important for leaders. Following the system will help you to know yourself in new and important ways. It's a must read for current and future leaders and the teams they lead.

Introduction Chapter 1: Why we need authentic leaders; Chapter 2: The three voices of authentic leaders; Chapter 3: Inner Voice Handbook; Chapter 4: Outer Voice Handbook; Chapter 5: Expressive Voice Handbook; Chapter 6: Alignment - Stay Aligned; Chapter 7: Authentic Leadership for Executive Teams; Chapter 8: Authentic Leadership for Authentic Physicians; Chapter 9: Authentic Leadership for Patient Care; Chapter 10: Authentic Leadership for Employee Retention; Chapter 11: Long Term Value of Authentic Leadership