The New Handbook of Administrative Supervision in Counseling

Sponsored by the Association for Counselor Education and Supervision. To deliver excellent, culturally responsive services to clients, a successful administrative supervisor must provide leadership to professional counselors, manage counseling services, and work effectively within their agency. The New Handbook of Administrative Supervision in Counseling is written for first line supervisors who work in mental health agencies, private practices, or in a schools. It highlights the skills needed to fulfill eighteen job responsibilities such as implementing your vision, advocating for services and staff members, navigating the politics inherent in work environments, team building, managing budgets and other realities, while still maintaining your own professional integrity and development. Useful forms and self-directed exercises are provided to facilitate personal reflection.

Patricia G. Henderson has worked as an administrative and clinical supervisor of counselors for thirty-five years. She has authored and co-authored eighteen books and twenty-six articles on counseling and guidance. As an active leader in professional counseling at the local, state and national levels Patricia Henderson has received several awards for work as both counselor and supervisor, as well as for research and writing. She currently heads her own consulting firm.

Preface Acknowledgements SECTION I - Definition of Administrative Supervision in Counseling Chapter 1: Defining Administrative Supervision SECTION II - Promote client welfare Chapter 2: Maintain the clients as the number one priority Chapter 3: Be responsive to clients' diverse cultures Chapter 4: Uphold relevant legal, ethical and professional standards SECTION III - Ensure their departments contribute to the quality of their agencies' services and service delivery systems Chapter 5: Align the department with the agency's structure, mission, policies, and practices Chapter 6: Communicate effectively within the agency and the department Chapter 7: Advocate for the clients, counseling and counselors within and outside the agency SECTION IV - Supervise, lead, manage, and administer the people who report to them to help each individual advance toward optimum performance, productivity and job satisfaction Chapter 8: Establish professional cultures that support excellence Chapter 9: Build healthy, meaningful professional and personal relationships with each staff member Chapter 10: Nurture continuous improvement of each staff member's performance Chapter 11: Apply your own models for providing effective administrative supervision Chapter 12: Organize staff members for effective service delivery Chapter 13: Implement effectively a performance management system Chapter 14: Evaluate fairly each staff member's performance SECTION V - Design, maintain and improve an effective and efficient service delivery system for clients Chapter 15: Operationalize the vision for the department Chapter 16: Acquire and manage resources Chapter 17: Improve Continuously the Counseling Service Delivery System Chapter 18: Lead the process to plan, design, deliver, evaluate and enhance the service delivery system SECTION VI - Strive continuously for excellence in fulfillment of their administrative supervision responsibilities Chapter 19: Develop continually your own supervisory competence APPENDIXES A. Standards for Counseling Supervisors B. Ethical Guidelines for Counseling Supervisors C. American Counseling Association (ACA) Multicultural Competencies and Standards REFERENCES