Plunkett's Procedures for the Medical Administrative Assistant

Written in a clear, engaging style, Plunkett's Procedures for the Medical Administrative Assistant, 5th Edition provides instruction for all the essential office procedures required by today's medical office administrative assistants in Canada - whether they work in a medical office, a complementary care office, or in a hospital setting. It contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new edition covers Electronic Medical Records (EMR), and features an eye-catching new four colour design and a new Evolve companion site with invaluable instructor and student resources.
- Written in an accessible, clear, engaging, and easy to understand style - Key terms, learning objectives, end-of-chapter assignments, and discussion questions throughout - Examples and exercises delve deeper into topic areas - Extensive offering of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment - Quintessentially Canadian content and viewpoint - Continuation of the beloved Dr. Plunkett theme
- NEW! Four Colour design with new art programme better illustrates current concepts and improves readability and visual appeal - UPDATED! Expanded coverage of healthcare plans across Canada - NEW! Coverage of Electronic Medical Records (EMR) - NEW! Evolve site including chapter review questions, review questions, videos, forms and templates, audio glossary, and more! - UPDATED! Reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice - NEW! New and revised learning tools - including: learning objectives, key terms, assignment boxes, tips, critical thinking boxes, and Did You Know boxes - UPDATED! Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts - NEW! Chapter order and comprehensive Table of Contents

Heather D Ramsay, Bachelor of Arts (Psychology/Sociology), University of Prince Edward IslandMaster of Education (Distance Education), Athabasca University

Part 1: Introduction to the Health Care Environment1. Your Future as a Medical Administrative Assistant2. Health Associations and the LawPart 2: Tools and Procedures for the Medical Administrative Assistant3. Reception, Booking Appointments and Clinical Responsibilities4. Patient Records Management5. The Telephone and eCommunication Tools6. Office Correspondence: Mail, Memos, Letters, and Envelopes7. Health Insurance Plans8. Financial Records9. Managing Office Supplies10. The Procedures Manual11. Meeting Organization12. Hospital Records, Requisitions, and ReportsPart 3: Career Development13. Your Job SearchAppendices:A: Common Abbreviations Used in the Health Care FieldB: Laboratory MedicineC: PharmacologyD: Reference Resources