Utilizing the 3Ms of Process Improvement in Healthcare

Utilizing the 3Ms of Process Improvement in Healthcare supplies step-by-step guidance on how to use the 3Ms of change leadership to improve healthcare processes. Complete with forms, templates, and healthcare case studies, it illustrates the proper application of the 3Ms. It weaves stories throughout the book of role models who have succeeded, as w

Rick Morrow is a consultant with more than 25 years of senior leadership experience in healthcare, aviation, construction, automotive, and high tech. Morrow leads the automotive industry Healthcare Performance Partners' Quality, Safety, and High Reliability unit, a MedAssets company. He has authored Lean Six Sigma performance excellence courses and taught and deployed programs internationally for Eaton Corporation, SKF, Motorola, United Airlines, The Joint Commission, and Healthcare Performance Partners. Morrow is the author and leader of HPP's Six Sigma consulting and wrote and leads the Belmont University Lean Healthcare Certification Program for Supply Chain Professionals, which is a blend of The Toyota Production System, Six Sigma, and Change Leadership. Morrow also wrote and taught The University of Penn's Penn Medicine Leadership and Performance Improvement courses. He authored the Lean Six Sigma Program at The Joint Commission and led its Center for Transforming Healthcare, where he and his team led collaborations improving patient care and safety with major academic medical centers including Cedars-Sinai, Johns Hopkins, Mayo Clinic, Intermountain Healthcare, North Shore Long Island Jewish, and Stanford University. Morrow earned his MBA from the University of Illinois' Executive Program and has a B.S. in business from Illinois State University. His certifications include Motorola Master Black Belt and Lean Enterprise from the University of Tennessee. He is an international speaker on Lean Six Sigma, Quality, and Safety at conferences including NPSF, ASC, and ASQ. Morrow is also the author of the companion book, Utilizing the 3Ms in Process Improvement, and is a contributing editor on performance improvement, quality, and safety publications. He is as proud of his work coaching his son and daughter in baseball and soccer as he is of leading as president of the Holy Family Commission of Education.

Foreword, Acknowledgments, Preface, About the Author, 1. Overview of Process Improvement and the 3Ms, 2. Change Leadership, 3. Resistance to Change and Process Improvement, 4. Process Improvement Methodologies, 5. Roadmap for Process Improvement, 6. Chartering the Process Improvement Work, 7. Stakeholder Analysis, 8. Finding the Root Causes, Improving, and Controlling, 9. Utilizing the 3Ms: Measure, Manage to the Measure, and Make It Easier, 10. What to Measure, 11. Measure Risk to Achieve High Reliability, 12. Measurement as a System, 13. How to Share and Communicate Measurements, 14. 3Ms: Manage to the Measure, 15. 3Ms: Make It Easier, 16. High Reliability, 17. Summary, Appendix 1: Roadmap for Performance Excellence, Appendix 2: Process Improvement Foundational Tools, Appendix 3: The Emancipation Proclamation, Appendix 4: Charter Template, Appendix 5: Stakeholder Analysis Template, Appendix 6: Hand Hygiene Data Collection Sheet, Appendix 7: Hand Hygiene Compliance Chart for Posting, Appendix 8: Measure Data Collection Tool, Appendix 9: FMEA Severity, Occurrence, Detection Tables, Appendix 10: The Soda Drink Challenge to Learn Attribute Agreement Analysis