Leadership and Management Practices in Human Services Organizations

Management, Operation, and Program Development in Human Services Organizations: EnvisionSMART(TM): A Melmark Model of Administration and Operation is the fourth guidebook in the EnvisionSMART(TM) series addressing leadership and management practices in human services organizations for persons with intellectual and developmental disabilities. The authors describe a model of administration and operation formed from the disciplines of applied behavior analysis (ABA) and organizational behavior management (OBM). Critical components of organizational design and responsiveness are presented, with chapters devoted to behavior, clinical, and health safety, diversity-equity-inclusion (DEI), assessment and evaluation, and practice-research dissemination. The guidebook illustrates systems-wide implementation of assessment, measurement, intervention and evaluation procedures, includes many practice protocols, and details the evidence-support for programmatic recommendations.

Rita M. Gardner, Rita Gardner is the President and CEO of Melmark, and leads operations and management of Melmark service divisions in New England, Pennsylvania and the Carolinas. Prior to her appointment as President and CEO in2015, Ms. Gardner served as Executive Director of Melmark New England, based in Andover, Massachusetts, which she co-founded in 1998. In 2018, Ms. Gardner and Melmark New England were honored to be named #35 on The Commonwealth Institute's (TCI's) list of the Top 100 Women-Led Businesses in Massachusetts. She is a Board Certified Behavior Analyst® (BCBA) and has devoted over 35 years of her professional career to the field of community-based services for children and adults with the diagnosis of Autism Spectrum Disorder(ASD), acquired brain injuries, neurological disorders and severe challenging behaviors. Ms. Gardner has provided project consultation to the Pediatric Alliance for Coordinated Care (PACC), under the direction of the Chief of General Pediatrics at Boston Children's Hospital. In addition, she has provided organizational consultation to a program for children with Asperger syndrome at McLean Hospital and the Crossroads Center for Children, a school for children with autism. Prior to her work at Boston Children's Hospital, Ms. Gardner directed the service center of Behavioral Health and Rehabilitative Services for The May Institute in Massachusetts. Ms. Gardner is an accomplished legislative advocate, and her work has positively impacted services for individuals diagnosed with autism throughout the United States. One of her most notable accomplishments asan advocate is her involvement in the establishment of the Autism Medicaid Waiver through the Division of Autism. Ms. Gardner also serves on advisory committees with the Massachusetts Advocates for Children (MAC) and Advocates for Autism of Massachusetts (AFAM). She is an Advisory Board member to Autism Speaks and a founding Board member of the National Council of Autism Providers (CASP). Ms. Gardner also serves on the Advisory Board of the Virginia Institute of Autism. She is an appointed member of the Governor's Autism Commission in Massachusetts and is Vice President of the Board of Directors for the Massachusetts Association of Approved Private School (MAAPS). Ms. Gardner is an Adjunct Professor at the University of Massachusetts-Boston, leading a five-course graduate series on Applied Behavior Analysis.

1. Overview of Leadership and Management Practices 2. Organizational Design and Responsiveness 3. Behavior, Clinical, and Health Safety 4. Diversity, Equity, and Inclusion 5. Organizational Assessment and Evaluation 6. Organizational Commitment to Practice and Research Dissemination 7. Conclusions References