Textbook of Hospital Administration

This work ushers in a change in the approach of books on hospital administration. To make the text interesting authors have used the case based learning approach. Apart from this many new topics have been introduced in this book which had not been addressed so far in the available books. For example:- due importance has been given to the role of engineering department in ensuring provision of good quality of medical care by the hospitals. New concepts in hospital administration like information therapy, use of information and communication technology, health promoting hospital approach, impact of globalization on hospital care etc. have also introduced through this book. USP of the book is giving due importance to the feedback from experienced hospital administrators across public and private hospitals of country. This book will surely be of use to medical superintendents and hospital administrators in government and private hospitals in India and other countries. Students as well as teachers of various courses namely, regular and distant learning courses of MBA in Health Care/Hospital Administration, Diploma of masters in Hospital Administrator, MD in hospital administrator , MD in community medicine, Diploma/masters in laws, master's in public health will also find this book of immense value. This book will also be helpful for civil surgeons and senior medical officers of state health services. The book comprehensively consolidates a lot of practical aspects by incorporating plenty of illustrations, photographs, case studies, real life situations etc. which will help the readers to get a realistic practical experience. Salient Features
- New concepts in hospital administration like use of information and communication technology, health promoting hospital approach, impact of globalization on hospital care, role of engineering department and information therapy, etc. have been introduced - Case Studies presented in the chapters are useful for case based learning approach - Comprehensively consolidates a lot of practical aspects by incorporating plenty of Flowcharts, Figures and Tables help the readers to get a realistic practical experience

Foreword v Preface vii Contributors ix SECTION I: INTRODUCTION TO HOSPITALS 1. Evolution of Hospital System in India 3 -Dr Parampreet K Ahuja, Prof Anil Kumar Gupta, Dr Amarjeet Singh and Dr Sonu Goel 2. Changing Role of Hospitals in a Globalised Society 7 -Dr Amarjeet Singh and Dr Sonu Goel SECTION II: INTRODUCTION TO HEALTH-PROMOTING HOSPITALS 3. Building Health-promoting Hospitals: A New Concept in Hospital Administration 13 -Dr Mahesh Devnani, Prof Anil Kumar Gupta, Dr Sonu Goel and Dr Amarjeet Singh 4. Healthy Hospital Environment: A Key to Safe Health 18 - Dr Sonu Goel, Dr Mahesh Devnani, Dr Parampreet Kaur Ahuja, Prof Anil Kumar Gupta and Dr Amarjeet Singh 5. Informed Patients: The Changed Scenario of Doctor-Patient Relationship in 21st Century 23 -Dr Sonika Raj and Dr Amarjeet Singh SECTION III: PLANNING AND DESIGNING HOSPITALS 6. Building a Teaching Hospital 31 -Prof BNS Walia 7. Challenges in Setting Up a Tertiary-care Hospital: AIIMS, Bhubaneswar Experience 35 -Prof Vikas Bhatia, Dr Sujit Kumar Tripathy and Prof Ashok Kumar Mahapatra 8. Hospital Administration: A Contemporary Overview 41 -Mr Vijay Chandan 9. Role of Planning and Designing in Hospital Management 51 -Dr S Satpathy and Dr Anki RJ Reddy 10. Creating Specialist Manpower for Hospital Engineering Services in India 61 -Dr JC Mehta, Dr Parampreet Kaur Ahuja, Dr Amarjeet Singh and Dr Sonu Goel 11. Designing Disabled-friendly Hospitals: Need of the Hour 69 -Dr Ravneet Kaur, Dr Ruchi Sharma and Dr Amarjeet Singh 12. Energy Conservation: A New Facet in Hospital Administration 76 -Er PS Saini, Dr Vipin Koushal and Er Sandeep Singh Prelims.indd xiii 1/16/2014 4:41:09 PM XIV Contents SECTION IV: CLINICAL SERVICES 13. Outpatient Department Services 85 -Dr Rakesh Sharma and Dr Sonu Goel 14. Ward/Indoor Services 96 -Prof Anil Kumar Gupta and Dr Navneet Dhaliwal 15. Operation Theatre Services 106 -Dr Shweta Talati, Prof Anil Kumar Gupta and Dr Sonu Goel 16. Health-promoting Hospital Emergency Department 113 -Dr Sonu Goel, Prof Anil Kumar Gupta, Dr Sonika Raj, Dr Mahesh Devnani and Dr Amarjeet Singh SECTION V: SPECIFIC DIAGNOSTIC SERVICES 17. Clinical Laboratory Services 123 -Dr Arnab Pal 18. Haematology Services 127 -Prof Reena Das 19. Parasitology Services 131 -Prof Rakesh Sehgal and Dr Kapil Goyal 20. Virology Services 136 - Prof RK Ratho and Dr Abhishek Mewara 21. Immunopathology Services 139 -Dr Biman Saikia and Prof Shobha Sehgal 22. Radiodiagnosis and Imaging Services 145 -Dr Vivek Gupta 23. Radiation Oncology Services 148 -Dr Narendra Kumar and Dr Ritesh Kumar 24. Nuclear Medicine Services 152 -Prof BR Mittal and Dr Saumya Kumari 25. Experimental Medicine Services 158 -Dr Dibyajyoti Banerjee and Prof Anuradha Chakraborti SECTION VI: SUPPORT AND OTHER UTILITY SERVICES 26. Support Services 165 -Dr Pankaj Arora and Prof Anil Kumar Gupta 27. Hospital Pharmacy Services 170 -Dr Harmanjit Singh and Dr Bikash Medhi 28. Dietetic Unit Services 177 -Dr Nancy Sahni, Dr Puja Dudeja and Dr Sonu Goel 29. Food Safety in Hospitals 184 -Dr Puja Dudeja, Dr Amarjeet Singh and Dr Sonu Goel 30. Efficient Ambulance Services: Key to Patient Care 189 -Dr Geetu Malhotra, Dr Tejinder Kaur, Er Narendra Kumar Prarthi, Dr Amarjeet Singh and Dr Sonu Goel 31. Transport Services 196 -Dr Tejinder Kaur, Dr Amarjeet Singh, Dr Geetu Malhotra, Er Narendra Kumar Prarthi and Dr Sonu Goel Prelims.indd xiv 1/16/2014 4:41:09 PM XV Contents 32. Medicolegal Services 201 -Prof Dalbir Singh and Dr Satinder Pal Singh 33. Building Public Image of Hospitals 209 -Dr Anmol Gupta and Dr Sonu Goel 34. Public Relations in Hospitals 214 -Ms Manju Wadwalker SECTION VII: MATERIAL AND EQUIPMENT MANAGEMENT 35. Materials Management 223 -Dr Sitanshu Sekhar Kar, Dr Archana Ramalingam and Dr Sonu Goel 36. Purchase and Procurement System 230 -Dr Vipin Koushal, Dr Harvinder Singh and Dr Sonu Goel SECTION VIII: QUALITY AND SAFETY ISSUES IN HOSPITAL 37.