Voices of Innovation

Everyone talks innovation and we can all point to random examples of innovation inside of healthcare information technology, but few repeatable processes exist that make innovation more routine than happenstance. How do you create and sustain a culture of innovation? What are the best practices you can refine and embed as part of your organization's DNA? What are the potential outcomes for robust healthcare transformation when we get this innovation mystery solved? Through timely essays from leading experts, the first edition showcased the widely adopted healthcare innovation model from HIMSS and how providers could leverage to increase their velocity of digital transformation. Regardless of its promise, innovation has been slow in healthcare. The second edition takes the critical lessons learned from the first edition, expands and refreshes the content as a result of changes in the industry and the world. For example, the pandemic really shifted things. Now providers are more ready and interested to innovate. In the past year alone, significant disruptors (such as access to digital health) have entered the provider space threatening the existence of many hospitals and practices. This has served as a giant wake-up call that healthcare has shifted. And finally, there is more emphasis today than before on the concept of patient and clinician experience. Perhaps hastened by the pandemic, the race is on for innovations that will help address clinician burnout while better engaging patients and families. Loaded with numerous case studies and stories of successful innovation projects, this book helps the reader understand how to leverage innovation to help fulfill the promise of healthcare information technology in enabling superior business and clinical outcomes.

Edward Marx serves as Chief Executive Officer of Divurgent. Divurgent is a solutions provider focused on what matters most to our client partners. Divurgent disrupts the typical value equation by using data-infused, flexible, and scalable solutions that demonstrate and quantify value for our partners. Edward is active on Boards, writing books and speaks globally. Edward was Chief Digital Officer for Tech Mahindra Health and Life Sciences, a $6B digital transformation company. As CDO, he oversaw digital strategy and execution for providers, payors, life sciences and bio-tech. Previously, Mr. Marx was the global Chief Information Officer at Cleveland Clinic. His responsibilities included virtual care, digital solutions and information technology. Prior to joining Cleveland Clinic, Edward served as CIO for The Advisory Board/NYC Health & Hospitals, Texas Health Resources and University Hospitals. Concurrent with his healthcare career, he served 15 years in the Army Reserve as a combat medic and combat engineer officer. He is a Fellow of the College of Healthcare Information Management Executives (CHIME) and Healthcare Information and Management Systems Society (HIMSS). He has won numerous awards, including HIMSS/CHIME 2013 CIO of the Year, and has been recognized by CIO and Computer World as one of the "Top 100 Leaders." Becker's named Marx as the 2015 "Top Healthcare IT Executive" and the 2016 "17 Most Influential People in Healthcare." He is the author of 5 books including the 2019 healthcare bestseller "Voices of Innovation" and the 2020 bestseller "Healthcare Digital Transformation; How Consumerism, Technology and Pandemic are Accelerating the Future" both published by Routledge/Taylor & Francis. Ed is currently writing a book for the Mayo Clinic on "Patient Experience". Edward received his Bachelor of Science in psychology and a Master of Science in design, merchandising, and consumer sciences from Colorado State University.

Foreword Introduction Chapter 1: Innovation Model Chapter 2: Blend Cultures Chapter 3: Use People with IT Chapter 4: Create Roadmaps Chapter 5: Collaborator and Liaison Chapter 6: Communicate and Eliminate Barriers Chapter 7: Stress Simplicity Chapter 8: Recognize and Reward Chapter 9: Co-Create Solutions Chapter 10: Conclusion