Crew Resource Management

Addresses the expanded operating environment of pilots, flight attendants, dispatchers, and more Assists developers and practitioners in building effective programs Describes the best practices and tools for supporting CRM training in individual organizations Highlights new advances and approaches to CRM Includes six completely new chapters

Dr. Barbara Kanki served as a Research Scientist at the National Aeronautics and Space Administration (NASA), Ames Research Center (Moffett Field, California) in the Human Systems Integration Division. Over her tenure of more than 25 years, she conducted human performance research in support of NASA Aviation Safety Programs, Human Factors and Performance for Space Safety, and a variety of Human Factors programs for the Federal Aviation Administration (FAA). In a consulting role she worked with other high risk industries such as the medical and nuclear power fields.

Dr. Kanki's research activities have ranged across human factors topics such as crew communication and coordination, organizational factors, information and workload management for aviation operations including flight crews, ground control, and technical operations. Her research interests include human-centered procedure and document design, integration and training for new technologies as well as safety topics such as voluntary reporting and event investigation. She has supported the space side of NASA in human and socio-technical risk factors, team training, and procedure design primarily for the space shuttle program at Kennedy Space Center and has participated on NASA mishap boards, safety assessments and National Transportation Safety Board human performance investigations. After retiring from NASA in 2014, Dr. Kanki continues to contribute to NASA projects and FAA/industry groups, and is the current chair of the Human Performance working group of the International Association for the Advancement of Space Safety.

Dr. Kanki received her doctorate in Behavioral Sciences from the University of Chicago, where she specialized in the areas of communication and group dynamics. She continues to author, edit, and review books, journals, and papers on human factors topics.

Part I: The Nature of CRM 1 1. Why CRM? Empirical and Theoretical Bases of Human Factors Training 2. Teamwork and Organizational Factors 3. Crews as Groups: Their Formation and Their Leadership 4. Communication and Crew Resource Management 5. Flight Crew Decision-Making 6. CRM (Nontechnical) Skills: A European Perspective 7. Crew Resource Management and Individual Resilience 8. Crew Resource Management, Risk, and Safety Management Systems Part II: CRM Training Applications 9. The Design, Delivery, and Evaluation of Crew Resource Management Training 10. Line Oriented Flight Training: A Practical Guide for Developers 11. Line Operations Simulation Development Tools 12. Crew Resource Management and Line Operations Safety Audit 13. Maintenance Resource Management for Technical Operations 14. Flight and Cabin Crew Teamwork: Improving Safety in Aviation 15. The Migration of Crew Resource Management Training Part III: CRM Perspectives 16. A Regulatory Perspective 17. A Regulatory Perspective II 18. The Accident Investigator's Perspective 19. The Military Perspective 20. Cultural Issues and Crew Resource Management Training 21. Airline Pilots, Training, and CRM in Today's Environment 22. The Future of CRM