Crew Resource Management

The new edition of Crew Resource Management reflects advancements made in the conceptual foundation as well as the methods and approaches of applying CRM in the aviation industry. Because CRM training has the practical goal of enhancing flight safety through more effective flight crew performance, this new edition adapts itself to fit the users, the task, and operational and regulatory environments--all of which continually evolve. Each contributor examines techniques and presents cases that best illustrate CRM concepts and training. This book discusses the history and research foundation of CRM and also stresses the importance of making adaptive changes and advancements. New chapters include: CRM and Individual Resilience; Flight and Cabin Crew Teamwork: Improving Safety in Aviation: CRM and Risk Management/Safety Management Systems; and MRM for Technical Operations. This book provides a deep understanding of CRM--what it is, how it works, and how to practically implement an effective program. - Addresses the expanded operating environment--pilots, flight attendants, maintenance, etc.
- Assists developers and practitioners in building effective programs
- Describes best practices and tools for supporting CRM training in individual organizations
- Highlights new advances and approaches to CRM
- Includes five completely new chapters

Part I: The Nature of CRM 1 1. Why CRM? Empirical and Theoretical Bases of Human Factors Training 2. Teamwork and Organizational Factors 3. Crews as Groups: Their Formation and Their Leadership 4. Communication and Crew Resource Management 5. Flight Crew Decision-Making 6. CRM (Nontechnical) Skills: A European Perspective 7. Crew Resource Management and Individual Resilience 8. Crew Resource Management, Risk, and Safety Management Systems Part II: CRM Training Applications 9. The Design, Delivery, and Evaluation of Crew Resource Management Training 10. Line Oriented Flight Training: A Practical Guide for Developers 11. Line Operations Simulation Development Tools 12. Crew Resource Management and Line Operations Safety Audit 13. Maintenance Resource Management for Technical Operations 14. Flight and Cabin Crew Teamwork: Improving Safety in Aviation 15. The Migration of Crew Resource Management Training Part III: CRM Perspectives 16. A Regulatory Perspective 17. A Regulatory Perspective II 18. The Accident Investigator's Perspective 19. The Military Perspective 20. Cultural Issues and Crew Resource Management Training 21. Airline Pilots, Training, and CRM in Today's Environment 22. The Future of CRM