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Taking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits - this text uses examples and case studies from a wide range of international businesses such as hotels, restaurants, museums, shopping malls and sports stadia. With a user-friendly structure and style, Organization Behaviour for Leisure Services is an ideal introduction to the fundamental issues invovled - perfect for students and managers alike.
Darren Lee-Ross, Associate Professor, Centre for Tropical Tourism Studies, James Cook University, Australia Conrad Lashley, Professor in the Nottingham Business School, Nottingham Trent University, UK
Introduction: hospitality, leisure and tourism definitions and debates; Hospitality, leisure and tourism management and organizational behaviour; The context of the leisure services organizations; Organizational structure design; Metaphors for understanding leisure services; Emotions in hospitality, leisure and tourism organizations; The individual in the service organization; Groups, leadership and power; Culture and the leisure services community; The empowered hospitality, leisure and tourism organization; Effective comunication in hospitality, leisure and tourism organizations; Managing diversity in the organization; Management as an integrating activity; Trends and futures in hospitality, leisure and tourism organizations.
