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Please note: this title will publish in January 2012. This textbook explores the policies and practices employed in the management of people working in the tourism, hospitality and events industries. It considers the nature of these industries and the varied approaches that organizations take with the handling of matters such as recruitment, health and welfare and remuneration. This book is enriched with topical case studies that describe and illustrate the human resource management behaviour of airlines, hotel chains and other international companies in the sector, providing real world industry perspective. With a clear, reader friendly layout containing chapter outlines and objectives and examples of best practice, this is the ideal guide to HRM for any student on a hospitality, tourism or related course.
Dennis Nickson is Head of the Department of Human Resource Management, University of Strathclyde, UK.
Chapter 1 Human resource management and the tourism and hospitality industry: an introduction; Chapter 2 International human resource management; Chapter 3 Organizational culture; Chapter 4 Labour markets; Chapter 5 Recruitment and selection; Chapter 6 Equal opportunities and managing diversity; Chapter 7 Human resource development; Chapter 8 Performance management and performance appraisal; Chapter 9 Reward strategies in the tourism and hospitality industry; Chapter 10 Employee relations, involvement and participation; Chapter 11 Employee well-being, welfare, health and safety in the workplace; Chapter 12 Grievance and disciplinary procedures; Chapter 13 Human resource management in the events industry;
