Emerging Transformations in Tourism and Hospitality

This significant and timely book critically discusses the effects of emerging trends and shifting dynamics on the tourism and hospitality industry at local, regional, national, and international levels in a holistic manner. This book offers a multi-disciplinary and inter-disciplinary approach and examines emerging topics such as technology and disruptive economies as well as the Covid-19 pandemic that are likely to change the future of the industry, either positively or negatively. The book thus advances the knowledge surrounding emergent controversies pertaining to tourism and hospitality including the growth of alternative business models (e.g., sharing economy business models), travel in light of climate change, and human resource ethics given the increasing adoption of artificial intelligence (AI), data, and algorithms. Offering a platform for the critical discussion of pertinent transformations and, as such, providing theoretical and practical insights, this book will be of great value to destination planners, policymakers, industry practitioners, educators, and upper-level students of tourism and hospitality.

Anna Farmaki is Assistant Professor in Tourism Management at the Cyprus University of Technology, Cyprus. She holds a doctorate (PhD) in marketing. She has worked for several years in private institutions of tertiary education in Cyprus and was the course leader of the undergraduate hospitality and tourism management programme at the University of Central Lancashire (Cyprus). She has published extensively in reputable, peer-reviewed academic journals and has presented her work in various international conferences, seminars, and workshops. Anna is Fellow of the Higher Education Academy (UK) and a member of the Management Committee in several COST Actions. She has also been involved and/or led several nationally and internationally funded research projects. In addition, she is a member of the Editorial Board of the International Journal of Contemporary Hospitality Management, Tourism Management Perspectives, Tourism Review, and the Journal of Service Theory and Practice. Her research interests lie primarily in the areas of tourism planning and development with an emphasis on sustainable tourism, and tourist behaviour. Nikolaos Pappas is Associate Professor in Tourism, Hospitality, and Events, and Director of CERTE (Centre for Research in Tourism Excellence) at the University of Sunderland, United Kingdom. He holds a doctorate (PhD) in Tourism Planning and Development, and a post-doctorate (PDoc) in Risk and Crisis Management. He started his career in the tourism and hospitality industry in 1990, and for 10 years (2001-2010), he was also engaged in enterprising consultancy. Since 2001, he has been an academic in higher education, gaining experience from several institutions in Greece (Technological Education Institute of Crete, Hellenic Open University, EKDDA) and the UK (Derby, Northampton, Leeds Beckett, UWL). Nikolaos has participated in nationally and internationally funded research projects since 1998. He has numerous publications in international scientific refereed journals and conferences, and he is a reviewer in several academic journals including Annals of Tourism Research, Journal of Sustainable Tourism, International Journal of Contemporary Hospitality Management, International Journal of Hospitality Management, Journal of Business Research, and Tourism Management. His academic interests include crisis management communications, tourism and hospitality management, e-tourism and e-marketing, and destination planning and development.

Introduction. 1. Emerging transformations in the air transport sector in the post COVID-19 era. 2. Climate change and tourism: Emerging transformations. 3. The sharing economy and its implications for inclusive tourism. 4. Digital transformation in tourism. 5. Attitudes towards robots as transformational agents in tourism and hospitality: robophobes versus robophiles. 6. Conceptualising system resilience in smart tourism destinations. 7. Big data analysis of social media sharing and destination image. 8. Digital transformation in tourism: Archaeotourism and its digital potential. 9. The rise of meme tourism: Tourism transformations towards 'fifteen minutes of fame'. 10. Accessible tourism as a transformational force for tourism and hospitality. 11. Employee well-being in guest-oriented industries: Evidence from food and beverage sector. 12. Climbing the virtual mountain: A netnography of the sharing and collecting behaviours of online munro-bagging. 13. Sustainable development goals and tourism organisations: The enabling role of sustainable business models. 14. Cannabis tourism: An emerging transformative tourism form. 15. The tourism lab: A place for change, participation, and future destination development. Conclusion.