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The Management of Event Operations: project management, planning and customer satisfaction provides an introduction to the management of operations for the event planner and venue provider. Taking an holistic view of an event enterprise, it links the traditional topics within operations management to present a coherent and hands-on approach specifically for the events manager. The approach is pragmatic and is dictated by practical consequences and considerations, which are so important to an event manager who balances many views and needs from diverse stakeholders.
Julia Tum, Philippa Norton, J. Nevan Wright
Analysis; Chapter 1 Development of the proposed event operations management model; Chapter 2 Event management: characteristics and definitions; Chapter 3 Analysis of the external environment; Chapter 4 Defining service provision; Chapter 5 Customers, stakeholders and gap analysis; Chapter 6 Analysis of the internal environment; Detailed planning; Chapter 7 Planning, product portfolios, and product and service development; Chapter 8 Product development; Chapter 9 Supply chain management; Chapter 10 Location management and choice; Chapter 11 Risk management for event managers; Implementation and delivery; Chapter 12 People power - the most valuable resource?; Chapter 13 Forecasting and capacity management; Chapter 14 Scheduling and time management; Performance evaluation; Chapter 15 Performance evaluation; Chapter 16 Awareness of quality;
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