Managing Volunteers in Tourism

Recent years have seen an explosion in research on tourism volunteering. Volunteers are an essential part of tourism, whether they are volunteering in their local museum, at a sporting mega-event, as an airport ambassador, or travelling the global as a volunteer tourist. Managing Volunteers in Tourism reviews the latest research to highlight the key management issues and relate them to the tourism volunteering context. It includes previously under-researched forms of tourism volunteering such as meet-and-greeters, surf life-savers, conservation, festival, and information centre volunteers and volunTourists. The book develops through three distinct sections, the first of which begins by introducing the concept of volunteering and considering the variety of volunteer forms and settings within tourism. The next part picks up the organisational approach and examines volunteer program design and planning, volunteer motivation, recruitment and selection, training and development, reward and retention, and diversity management. The final part consists of ten case studies from leading international researchers and practitioners identifying best practice and key management challenges. Real-life examples and case studies throughout this book provide an in-depth examination of the challenges facing those managing tourism volunteers, making this book indispensible for current and future managers in the tourism industry.

Kirsten Holmes, Karen Smith

Part A Volunteering and Tourism; Chapter 1 Introduction to Volunteering; Chapter 2 Volunteers in Tourism; Chapter 3 The Outcomes of Tourism Volunteering; Part B Managing Tourism Volunteers; Chapter 4 Designing a Volunteer Program; Chapter 5 Motivating Volunteers; Chapter 6 Recruiting and Selecting Volunteers; Chapter 7 Training and Developing Volunteers; Chapter 8 Rewarding and Retaining Volunteers; Chapter 9 Managing Diversity; Chapter 10 Conclusions; Part C Managing Tourism Volunteer Programs: Case Studies; Chapter 11 Australian War Memorial, Australian Museum, and The Art Gallery of New South Wales, Deborah Edwards, Carmel Foley; Chapter 12 Dr Komai's Residence, Japan, and Smallhythe Place, United Kingdom, Kirsten Holmes, Izumi Yasuda; Chapter 13 The St. John River Society, Canada, Jennifer Fresque, Ryan Plummer; Chapter 14 The Vancouver International Children's Festival, Canada, Peter Burley, Diana Stewart-Imbert; Chapter 15 Kongsberg Jazz Festival, Norway, Beate Elstad; Chapter 16 2006 Melbourne Commonwealth Games, Australia, Leonie Lockstone, Tom Baum; Chapter 17 Newham Volunteers, United Kingdom, Geoff Nichols; Chapter 18 Btcv International Conservation Holidays, Lesotho, Andy Jefferies; Chapter 19 Greenforce Andros Marine Conservation Project, the Bahamas, Siobhan White, Karen A. Smith; Chapter 20 Wwoof Network, New Zealand, Alison J. McIntosh;