Human Resource Management for the Event Industry

Human Resource Management for Events still remains the only text to introduce students to the unique application of HR principles in the context of a highly complex event environment. Linking theory, research and application it looks at the purpose and processes of managing such a sizable & varied workforce in a highly pressured environment through the differing and various types of events from sporting to arts to business events. Since the first edition, there have been many important developments in this field and this second edition has been completely revised and updated in the following ways: - extensively updated content to reflect recent issues and trends including: labour markets and industry structure, impacts of IT and social media, risk management, volunteer motivation, talent management, equal opportunities and managing diversity. All explored specifically within the Events Industry - extended volunteer chapter, including new material on ethics, volunteer motivation and satisfaction. - a new chapter on Internal Communications, looks at how an effective internal communication plan can be achieved which is a critical part of HR strategy in the unique event environment. - updated and new international case studies throughout to explore key issues and show real life applications of HRM in the Events Industry. - supported with new lecturer and students online resources including: power point slides, suggested answers to review questions, web & video links to additional resources and a student test bank. Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

Lynn Van Der Wagen is Head of Tourism and Hospitality at the Northern Beaches College, Northern Sydney Institute of TAFE. She is the author of many highly acclaimed books on tourism and hospitality, among them Hospitality Management and Event Management: For tourism, cultural, business and sporting events. Lauren White is a public relations and communications professional employed by a leading global law firm. She wrote the new chapter on the role communications strategies play in integrating the workforce (stakeholders, staff, contractors and volunteers) and provided input across all other chapters.

Contents Preface Acknowledgements Part One: Human Resource Strategic Planning: Establishing the Context 1.The event environment 2. Human resource planning 3. Event project planning 4. Volunteer management 5. Contractor management 6. Employment law and duty of care 7. Job analysis Part Two: Human Resource Operations: Building the Team 8. Recruitment and selection 9. Workforce training 10. Job specific training 11. Workforce policies and procedures 12. Event service culture 13. Collaboration and integration 14. Leadership 15. Motivation and retention 16. Internal communications References and readings Glossary Appendix: Assessment Project Index