Management and Technology in Knowledge, Service, Tourism & Hospitality

Management and Technology in Knowledge, Service, Tourismand Hospitality contains papers covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affairs and anticipated developments will be of interest to researchers, entrepreneurs and students alike.

Ford Lumban Gaol, Wyne Mars, Hoga Saragih

Business system U>Outsourcing system development risks: A survey J.H. Yahaya, N.F. Hamzah &A. Deraman Internet security risks: Are youths aware of them? Z.H. Bibi, A.B. Bujang & A. Johari Applications of green technology for sustainable public bus services M. Alias, A. Masek, S. Salam, N. Bakar & R.M. Nawawi A case study of quality evaluation from consumers' perspectives on Malaysian B2C e-commerce websites A.A.Wahab, F. Ahmad, F. Baharom & J. Yahaya The governmental support in improving the ability of ICT small entrepreneurs to utilize market opportunities W. Dhewanto, C.H.E. Rachmawati, S. Herliana, Q. Aina, R. Chaerudin, R.D.C. Lantu & H. Bayuningrat An Islamic perspective on CSR-workplace-employee practice in Islamic banks H. Yusoff, F. Darus, D.M.A. Naim, H. Fauzi &Y. Purwanto CSR in the workplace: Exploring the practice of Takaful organizations F. Darus & H. Yusoff Innovation and quality service factors to customer loyalty in Indonesia telecommunication company by using structural equation modeling method M. Dachyar & L. Hananto Designing instruction for Knowledge Management processes using a wiki D. DeWitt, N. Alias, S. Siraj & F. Hutagalung Mobile educational apps for children: Towards development of i-CARES framework F.D. Yusop & R.A. Razak Designing framework of electronic Continued Professional Development for teachers (e-CPD) R.A. Razak & F.D. Yusop Integrating employability skills in school curriculum G.E. Hadad, Z. Naimieb, S.H. Halili, R.A. Abuzaid & S. Siraj Recent inroads into decision-making theories C.V. Madhavi & A. Shukla Computer-assisted learning program of Arabic language for non-native speakers A. Al-Bazeli, Z. Naimie, S. Siraj, R.A. Abuzaid & S.H. Halili Service sciences U>Customer satisfaction in selected Western restaurants in Malaysia: A case study N. Arumugam, S. Subramaniam, X. Thayalan & K. Kaur The influence of knowledge sharing on innovation: A study of Jordanian four and five stars hotels S.J.B. Melhem & N. Mat Contributing factors of Halal warehouse adoption A.H. Ngah, Y. Zainuddin & R. Thurasamy Motivation and working behaviour in frontier tourism business of Thailand-Laos T. Maneenetr A comparative study of customers' satisfaction between dental and medical services in University Putra Malaysia Health Centre A. Kamarul, F. Hutagalung & W.P. dan Sh. Ezat Ascertaining white teachers' understanding of issues relating to multicultural education in school settings of the Northern Cape G. Alexander The relationship between academic self-concept, parenting styles and academic achievement of remove class students U. Shanmugam & F. Hutagalung Heat concept learning and teachers' intervention in science among year five students K. Sathiah, M.Z. Ganesan & F. Hutagalung LINUS assessment accordance with the cognitive level among year 1 students in a School Klang District Y.S.Wei & F. Hutagalung Perceived value of bargain shopping among youth excursionist I.R.A. Razak, N. Aminudin, N.H.M.Wasilan & S. Tarmudi The teaching of critical and creative thinking skills in the English Language classroom in Malaysia T.G. Thuraisingam, S. Siraj, Z. Naimie, R.A. Abuzaid & S.H. Halili

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