Services, Experiences, and Sustainability

This book explores the relationship between management, marketing, innovation and sustainability within the service industries. Based on conceptual and empirical research, it examines how these elements can be integrated to enhance experiences.

Monica A. Breiby is Professor of Tourism Management and Sustainable Development, and the study program manager for the Master of Sustainable Innovation and Management at the University of Inland Norway. Breiby holds a PhD in nature-based tourism from the Norwegian University of Life Sciences. Her research topics range from managing sustainable development and co-creating sustainable experiences to innovation processes and tourist experiences. Breiby is also head of the Centre for Tourism Research, a collaboration between the Norwegian Institute for Nature Research and Inland Norway University of Applied Sciences/Eastern Norway Research Institute. Ingunn Elvekrok is Professor of Organization, Leadership, and Innovation at Kristiania University College and the University of Southeastern Norway. She is currently head of the department of marketing at Kristiania. She holds an MSc and an MPhil and is Dr. Oecon from the Norwegian School of Economics. Her extensive and diverse background includes experience in both public and private companies. Since 2008, she has been active in academia, teaching, supervising, and conducting research within her fields. She has published in renowned international journals, including Tourism Management, Journal of Travel Research, and Regional Studies. Terje Slåtten is Professor of Business Administration at the University of Inland Norway, campus in Lillehammer. At present, he serves as an associate editor for the European Business Review. Additionally, he serves on several editorial boards within the international research community. Slåtten's interests encompass numerous areas, including service quality, creativity, innovation, sponsorship, emotions, and ambidexterity. Currently, he is researching the role of curiosity in organisations from both employee and leadership perspectives.

Introduction: framing services, experiences, and sustainability PART I Conceptualising experiences and sustainability in services 1 Translating sustainability: towards a more reflective and normative understanding 2 Implications of climate change for tourism experiences in nature PART II Innovative approaches for experiences and sustainability in services 3 Multisensory marketing of sustainable service experiences 4 Curiosity as a tool in promoting sustainable development through innovative behaviour 5 Conceptualising sustainable tourism: the interplay of digital technologies and emotional dynamics 6 Engaging hearts and hands: exploring parental volunteering at a musical theatre school 7 User-generated content from Instagram and sustainable destination image 8 Sustainable film festivals: exploring motivational factors and experiential elements related to satisfaction and loyalty PART III Managing and facilitating experiences and sustainability in services 9 Introducing a holistic four-stage model of sustainable festival management 10 Theming and sustainability in experiences 11 The interplay between brand relationship quality and sustainability dimensions in the context of sports events 12 Children's perspectives on belonging from experiencing a jazz event 13 Strengthening sustainability through focus on visitor engagement in museums: the case of children's experiences at the Geolab PART IV Experiences and sustainability in services in future perspectives 14 Transformative experiences beyond visitor immersion: toward experience design with positive long-term visitor and local community impacts 15 From overtourism to regeneration - a co-creative approach to rejuvenating destinations 16 Our home, your destination: regenerative tourism as a bridge between hosts, livelihoods, nature, culture and visitors - a case study from the Ll-n Peninsula in Wales 17 Conclusion and what is next?