Transforming Healthcare Through Negotiation

This book provides readers with the tools to develop a special skill set suited to healthcare and any situation that encompasses the relational aspects of human communication, such as the workplace or one's personal life.

Stacey Lee revolutionizes how healthcare leaders navigate negotiations across medicine, care delivery, and business through her innovative HEAR(TM) Framework. As a Professor at Johns Hopkins Carey Business School and the Bloomberg School of Public Health, she masterfully bridges healthcare law, business strategy, and negotiation theory to transform how professionals address complex challenges. Drawing on her distinguished career as a securities litigator and in-house counsel for major healthcare corporations, Stacey developed the groundbreaking HEAR(TM) Approach-a comprehensive negotiation framework spanning the Practice of Medicine, Delivery of Care, and Business of Health pillars. As CEO of Praxis Pacisci, she has trained over 2,000 healthcare professionals and transformed practices at more than 125 healthcare institutions. Her exceptional expertise has earned recognition as a Fulbright Specialist and numerous teaching excellence awards at Johns Hopkins, where she served as Academic Program Director for the Full-time MBA program and founding Faculty Director of the Teaching Excellence Initiative. A compelling TEDx speaker on "Patient Voice," Stacey brings passionate advocacy for patient-centered healthcare to all her work. Her insights regularly appear in The Washington Post, CNN, CBS, Bloomberg Radio, and USA Today, where she provides expert commentary on healthcare negotiations and policy. Her groundbreaking research on pharmaceutical access and healthcare negotiations is published in the Yale Journal of Health Policy and Ethics, Journal of Business Ethics, and other leading publications. Stacey's forthcoming book, Transforming Healthcare Through Negotiation (Routledge Taylor & Francis, Fall 2025), provides healthcare leaders with practical strategies for navigating complex negotiations while prioritizing exceptional patient care.

Part I: Foundations of Healthcare Negotiation Introduction to Part I Chapter 1: The HEAR Approach: An Overview of Transformative Healthcare Negotiations Chapter 2: The Relational Mindset: The Foundation of the HEAR Approach Chapter 3: Mastering Multifaceted Negotiations in and Across Healthcare's Three Pillars Chapter 4: Empowerment: Embracing Vulnerability, Knowledge, and Advocacy Chapter 5: Acknowledgment: A Catalyst for Mutual Understanding and Shared Goals Chapter 6: Recasting: Navigating New Realities Together Part II: Advanced Negotiation Strategies, Tactics, Planning Guides and Case Studies Introduction to Part II Chapter 7: Advanced Negotiation Strategies for Complex Challenges Chapter 8: Mastering Real-Time Negotiation Tactics Chapter 9: The Negotiation Planner Case Study: Applying the Negotiation Planner Chapter 10: The Trilateral Negotiation Planner Case Study: Applying the Trilateral Negotiation Planner Chapter 11: Final Thoughts