The Digital and AI Coaches' Handbook

This comprehensive practitioner guide supports coaches in developing their understanding of digital technologies and how to work in ever-changing digital environments, and shows coaches how to craft their own practices to take advantage of working online. The practice of coaching is undergoing significant change, with technology widely embedded and used in professional coaching services today. Coaching practitioners worldwide are adapting to digital environments, and a host of new technological tools have come into play, from the developments in virtual reality to AI-informed coaching, and from coaching bots to workplace apps. Edited by Jonathan Passmore, Sandra J. Diller, Sam Isaacson, and Maximilian Brantl, this third book in the acclaimed Coaches' Handbook Series brings together internationally respected coaching experts and practitioners to share the most up-to-date know-how. The book takes you through key technical developments, the critical factors in making digital coaching successful, and how to build a coaching business using these technologies. The book also considers the impacts on the wider industry and concludes with a number of case studies of global coaching organisations and their experiences of using digital techniques, including CoachHub and EZRA. Aimed at coach practitioners, their supervisors, trainers, and student coaches on accreditation programmes or undertaking training for a certificate in coaching, this book showcases best practice, new ideas, and the science behind the digital revolution within coaching practice and the coaching industry.

Jonathan Passmore is an international respected chartered psychologist, researcher, and writer in the field of coaching. He has published widely over the past two decades including 40 books and over 250 scientific articles and book chapters. Sandra J. Diller is Assistant Professor for Organizational Psychology at the University of Seeburg, a Coach and Trainer at the LMU Center for Leadership and People Management, and a Research Affiliate at the Institute of Coaching, Harvard Medical School. Sam Isaacson is an independent coach and consultant co-founder of AIcoach.chat and founder of the Coachtech Collective, a global community of coaches grappling with the cutting edge of technology. He writes widely around the intersection of coaching with technology. Maximilian Brantl is a seasoned consultant focused on strategy advisory of Fortune Global 500 companies on management and supervisory board level, and is a certified coach, currently writing his dissertation in the field of digital coaching. He specialised in orchestrating holistic organisational and cultural transformations as well as strategic reinvents. He also designs and executes leadership assessments and development journeys for C-suite executives.

Part I: Coaching Practice 1. Defining digital coaching 2. The future of work is the future for coaches 3. Keeping up-to-date with technology change 4. Marketing a digital coaching business 5. The impact and side effects of digital coaching Part II: Technologies 6. Video mediated coaching 7. Artificial Intelligence coaching chatbots 8. Technologies for creativity in coaching 9. Technologies for systemic coaching 10. Technologies for VR coaching 11. Technologies in reflective practice Part III: Critical Factors 12. Setting up your online coaching environment 13. Building empathy and trust in online environments 14. Relational factors in digital coaching 15. Creating media rich environments for digital coaching 16. Managing cybersecurity 17. Managing ethics online Part IV: 18. Artificial Intelligence diversity bias 19. Diversity, inclusion and belonging in digital coaching 20. Digital coaching with neurodivergent people Part V: The Coaching Industry 21. The changing nature of the coaching industry 22. The potential for Artificial Intelligence in coaching 23. The business of digital coaching Part VI: Coaching Practice 24. One-to-one digital coaching 25. Coaching the team in digital workplaces Part VII: Case Studies 26. EZRA. Building a platform for a superpower 27. CoachHub 28. Coaching.com 29. Sounding Board 30. PocketConfidant AI 31. Rocky AI 32. Optify 33. Delenta 34. uExcelerate 35. evoach 36. Ovida AI