Tourism in Turbulent Times

Tourism in Turbulent Times presents an international review of the challenges faced by the world's largest industry and governments around the world to provide safe and enjoyable experiences for visitors. The book draws on the background and expertise of contributors from 11 countries, representing scholars, government officers and industry practitioners. It addresses traditional concerns for tourism (such as crime) as well as emerging challenges posed by the global movement of infectious disease and terrorism. These topics are examined by specialists who share a view that tourism can weather turbulent times through adopting appropriate risk management strategies and continuing to provide quality service for customers.
This book differs from other texts on the market by including a large group of tourism industry practitioners as contributors. These writers practice the principles they espouse and have critical insight into the real world issues facing the tourism industry. They are also very committed to finding best practice solutions to the challenges facing their industry. The book will therefore be of particular interest to tourism managers and policy makers since it provides relevant information for the important decisions they need to make.
Throwing the net wide to include medicine, law, psychology, sociology, education and hard science means that a wide range of perspectives are available to address global business, insurance, security, and policy questions in this emerging area of tourism. Shocks such as the terrorist attacks of 11 September 2001, SARS and the more recent Asian Tsunami have made the tourism industry very conscious of the need to protect its customers. This book highlights the positive responses made by various sectors of the industry at destination, national and international levels. It also examines the growing adventure tourism market, characterised by small operators who need good risk management practices to weather adverse global events, as well as run a financially viable small business. Such a wide set of perspectives will be very valuable to both students and tourism professionals.

The University of Queensland, Australia, The University of Queensland, Australia, James Cook University, Australia

Introduction; Chapter 1 Current Issues in Tourist Health, Safety and Security, Jeff Wilks; Part 1 HEALTH; Chapter 2 Travel Medicine and Tourist Health, Peter Leggat; Chapter 3 Travel Insurance and Aeromedical Evacuation, Peter Leggat, Peter Aitken; Chapter 4 Tourism and SARS, Annelies Wilder-Smith; Chapter 5 Local Health Impacts of Tourism, Claire Schmierer, Mervyn Jackson; Part 2 SAFETY AND SECURITY; Chapter 6 Terrorism and Tourism, Peter E. Tarlow; Chapter 7 Crime and Tourism, Peter E. Tarlow; Chapter 8 Current Issues in Travel and Tourism Law, David Grant, Stephen Mason, Malcolm Khan, Rob Davis; Chapter 9 Natural Disaster Management, Alison Specht; Chapter 10 Tourist Gut Reaction: Food Safety and Hygiene Issues, Donna Pendergast; Chapter 11 Tourist Injury, Tim A. Bentley, Stephen J. Page; Part 3 ADVENTURE; Chapter 12 Risk Management in Outdoor Adventure Tourism, Damian Morgan, Kay Dimmock; Chapter 13 Tourist Trauma in National Parks, Travis W. Heggie; Chapter 14 The opinions expressed in this paper are those of the author and do not necessarily represent the opinions or policies of the De; Part ment of Industrial Relations or the Government of Queensland., Christopher Coxon; Chapter 15 Surf Beach Risk and Safety, Damian Morgan; Part 4 GOVERNMENT AND INDUSTRY INITIATIVES; Chapter 16 This chapter includes material developed by Jeff Wilks as a Consultant on Tourism Safety and Security to the World Tourism Organization., Wilks Jeff, Handszuh Henryk; Chapter 17 This chapter draws on material developed by Jeff Wilks as a Consultant on Tourism Safety and Security to the Supreme Commission for Tourism., Jeff Wilks, Faisal Al-Mubarak; Chapter 18 Project Phoenix: A Benchmark for Reputation Management in Travel and Tourism, Michael Yates; Chapter 19 This chapter was adapted from a paper titled 'Managing Crises and their Consequences' which appeared in Management Advisory Committee, Connecting Government : Whole of Government Responses to Australia's Priority Challenges (Australian Public Service Commission, 2004), copyright Commonwealth of Australia, reproduced with permission., Jeff Roach, Ian Kemish; Chapter 20 Shadows across the Sun: Responses to the Public Liability Crisis in Queensland, Nick Parfitt; Chapter 21 A Travel Industry Perspective on Government Travel Advisories, David Beirman; conclusion Conclusions; Chapter 22 Continuing Challenges for Tourist Health, Safety and Security, Jeff Wilks;

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